CLICK HERE > Click here to go to the CAB Decisions

Question:

Answer: Here

Question: Do we need to add a new view for the New Hire Catalog Item so the notes and worknotes sections are viewabble?

Answer:  We will make the default view for the New Hire Catalog to be 'Project Insight' 

Question: If a request is accidentally closed, will we reopen the request?

Answer: NO.  It is not good practice to reopen a closed request. The user will need to resubmit a NEW request

Team meetings, 1 on 1 meetings, deployment meetings, department meetings, change control (anything not related to a different time record)

Working Work Queues, Re-Occurring Manual Tasks, Running Reports

Help Desk Staff Hours, Creating/Managing Scheduled Jobs/Activities, System Monitoring, Database Updates, Error Logs

Patches, App updates, Security updates

Incidents, Security Requests

Meetings about tickets, incidents, communications

Pre-Project Research & Discovery, Initial Request Estimation This category will NOT be used for an active project, hours will be logged to that specific proj

Research related to a project goes to a project; research outside a project/before project goes to Research project
Solution work: meetings, requirements, forms

Self-Development, Re-Certifications, Seminars, e-Learnings, Mentorship

this counts towards projects, catalog items

Question: What is the official Date Format?

Answer: 12/01/2020 or 12.01.2020 or mm/dd/YYYY

Question: What is the preferred terminology for a group of users?

Answer: Assignment Group

Question: What notifications will be needed for requests?

Answer: 'Request Created' and 'Request Created on your Behalf'

Question: Will the project number need to pull back to the PI ticket?

Answer: NO. Due to the duplication, it will not be pulled back at this time.

Question: Do we need to add our UserID and a comment anytime we modify ANY Code?

commentSyntax.js

Answer: YES.   We will comment with our UserID and information
Here are the Standard Commenting Syntaxes going forward:
- HTML:  <! - - Comment Here - -> 
- JavaScript: // comment for single line,  /*  */ for multiple lines 
- Jelly:  <! - - Comment Here - -> 
- XML:  <! - - Comment Here - -> 
- Server Side Comments that are not seen in the browser:  <j:comment> 

Question: When should we adjust update sets?

Answer: It would be appropriate to go to the local update sets and adjust your update sets accordingly.  Options are ‘in progress’, ‘complete’, or ‘ignore’.  If you are still developing this update, they will stay ‘in progress’.  If all development has completed, change them all to ‘complete’, and all in progress ‘default’ update sets and update sets you will not be using, set them to ‘ignore’ 

Question:

Answer: Here