SERVICENOW FUN

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======Business Rules======
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=====Project Insight Update=====
<code>
// JWJ0215 10.30.24         -       Last tested on 10.30 @ 2.42 pm
// Project Insight Update Script
// This script will get needed data from the ServiceNow Project Request (before approved for a project), and
// push the data to Project Insight.

(function executeRule(current, previous /*null when async*/ ) {
    var payload = {};

    // get user from user table
    var gr = new GlideRecord("sys_user");
    gr.addQuery("sys_id", current.requested_for);
    gr.query();

    if (gr.next()) {
        payload.requested_for = gr.email.toString();
    }
    // ***End get user***
    // Get Project Insight Records from the project Insight table **U_PROJECT_INSIGHT_RECORDS**
    // get the sys id

    var pigr = new GlideRecord("u_project_insight_records");
    pigr.addQuery("u_requested_item", current.sys_id);
    pigr.query();

    if (pigr.next()) {
        payload.u_project_insight_records_sysid = pigr.sys_id.toString();
        payload.u_project_insight_records_number = pigr.number.toString();
        payload.u_prioritization_group = pigr.u_prioritization_group.toString();
        payload.priority = pigr.priority.getDisplayValue();
        payload.u_expense = pigr.u_expense.toString();
        payload.u_project_request_status = pigr.u_project_request_status.toString();
        payload.short_description = pigr.short_description.toString();
        payload.description = pigr.description.toString();
        payload.u_status = pigr.u_status.toString(); // trying u_status
     }

    // Grab the Description from the task table ******************************************
    gr = new GlideRecord("task");
    gr.addQuery('description');
    gr.query();

    if (gr.next()) {
        gr.description.toString();
    }

    gr = new GlideRecord("sys_user");
    gr.addQuery("sys_id", current.variables.sponsor_manager_and_up_only_for_this_field);
    gr.query();

    if (gr.next()) {
        payload.sponsor_manager_and_up_only_for_this_field = gr.email.toString();
    }

    gr = new GlideRecord("sys_user");
    gr.addQuery("sys_id", current.variables.contact_name);
    gr.query();

    if (gr.next()) {
        payload.contact_name = gr.name.toString();
    }

    // which_location_is_the_project_for
    gr = new GlideRecord("cmn_department");
    gr.addQuery("sys_id", current.variables.which_location_is_the_project_for);
    gr.query();

    if (gr.next()) {
        payload.cost_center = gr.name.toString();
    }

    // ***End get Project Insight Records***
    // below information is from the **SC_REQ_ITEM** table.

    payload.sys_id = current.sys_id.toString();
    payload.u_project_approved_date = current.u_project_approved_date.toString();
    payload.number = current.number.toString();
    payload.u_project_type = current.u_project_type.toString();
    payload.request_created_on = current.variables.request_created_on.toString(); //sc_req_item  
    payload.contact_s_phone_number = current.variables.contact_s_phone_number.toString(); //sc_req_item
    payload.what_is_the_problem_you_are_trying_to_solve = 
    current.variables.what_is_the_problem_you_are_trying_to_solve.toString();
    payload.u_estimated_hours = current.u_hours.toString();  // trying u_hours

    var PI = new ProjectInsightScriptInclude();
    var res = PI.send(payload);

})(current, previous);

//  Link
//  https://<instance>.service-now.com/now/nav/ui/classic/params/target/sys_script.do%3Fsys_id%3Da982dcdf87389e10fdd876a6cebb35ab%26sysparm_view%3D%26sysparm_record_target%3Dsys_script%26sysparm_record_row%3D2%26sysparm_record_list%3DORDERBYDESCsys_created_on%26sysparm_record_rows%3D6275
</code>

----

=====INCIDENT-Derive NonState Values from parent inc=====
<code>
// Condition: current.parent_incident.changes() && !current.parent_incident.nil()
(function executeRule(current, previous /*null when async*/) {
	// If child incident is already Closed or Cancelled, child incident should not be updated
	if (current.incident_state == IncidentState.CLOSED || current.incident_state == IncidentState.CANCELED)
		return;

	// If parent incident is already Closed or Cancelled, child incident should not be updated
	if (current.parent_incident.incident_state == IncidentState.CLOSED || current.parent_incident.incident_state == IncidentState.CANCELED)
		return;

	// Update child incident's Category, Subcategory, Assignment group, and Assigned to fields to match that of parent incident
	current.category = current.parent_incident.category;
	current.subcategory = current.parent_incident.subcategory;

	// Only copy parent incident's assignment group if it is not empty.
	if (!current.parent_incident.assignment_group.nil()) {
			current.assigned_to = '';
			current.assignment_group = current.parent_incident.assignment_group;
		}

	// Only copy parent incident's assigned to if it is not empty.
	if (!current.parent_incident.assigned_to.nil()) {
			current.assigned_to = current.parent_incident.assigned_to;
		}

})(current, previous);

</code>

----
=====INCIDENT-Display Caller Email is Empty=====
<code>
(function executeRule(current, previous /*null when async*/) {

	var callerName = current.caller_id.name;
	gs.addInfoMessage('Please note: Email address for the caller,'+callerName+', is empty. They will not receive email communications sent by ServiceNow.');

})(current, previous);

</code>

----
=====True Up NonState Values from Parent INC=====
<code>
(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var sysID = current.sys_id;
	
	//Check for any child incidents
	var childCheck = new GlideRecord('incident');
	childCheck.addQuery('parent_incident', sysID);
	//childCheck.addEncodedQuery('parent_incident='+sysID);
	childCheck.query();
	
	if (childCheck.hasNext()) {
		while (childCheck.next()) {
			// If child incident is already Closed or Cancelled, child incident should not be updated
			if (childCheck.incident_state == IncidentState.CLOSED || childCheck.incident_state == IncidentState.CANCELED)
				return;

			// Update child incident's Category, Subcategory, Assignment group, and Assigned to fields to match that of parent incident
			childCheck.category = current.category;
			childCheck.subcategory = current.subcategory;

			// Only copy parent incident's assignment group if it is not empty.
			if (!current.assignment_group.nil()) {
					childCheck.assigned_to = '';
					childCheck.assignment_group = current.assignment_group;
				}

			// Only copy parent incident's assigned to if it is not empty.
			if (!current.assigned_to.nil()) {
					childCheck.assigned_to = current.assigned_to;
				}
			
			childCheck.setWorkFlow(false);
			childCheck.update();
		}
	}

})(current, previous);

</code>

----
=====Sys_USER-Add VIP Mark=====
<code>
(function executeRule(current, previous /*null when async*/) {

	//Query sys_user Table and Add VIP Mark
	var gr = new GlideRecord('sys_user');
	gr.addQuery('sys_id', current.user.sys_id);
	gr.query();

	while (gr.next()) {
		gr.vip = true;
		gr.setWorkflow(false);
		gr.update();
	}

})(current, previous);
</code>

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